Q. Can I put an item on hold?
If you are shopping instore, the staff at the counter can put an item aside for you with your name and details attached. We can only hold items for 24 hours and it will be put back on the floor if it is not purchased within that time.
If you need more time or are online, we recommend using our click and collect service.
Q. I live outside of Australia. Is there anywhere I can buy your products from?
Currently we are only selling online in Australia.
Q. Can I pay for my order upon delivery?
Unfortunately we are unable to offer payment upon delivery, as our couriers are not equipped to receive payments. As such full payment is required before your order is dispatched.
Q. Can I add items to my order?
If you would like to add items to an order that you have recently placed, you can order with Click & Collect and write in the notes to add it to your previous order. In these notes include the name and order number of the order you would like to add to.
If you would like to add to an order 24 hours after placing the order, contact the online team to make sure it hasn’t been packed yet and we can organise how to proceed with your purchases
Q. If I purchase a product, will I be supplied with a Tax Invoice?
The Order Confirmation email that you receive when you make an order is structured as valid Australian Tax Invoice. If you have lost your invoice simply email our sales team on firstname.lastname@example.org with your request.
Q. Is it safe to make credit card payments online?
Party Mart website uses SSL Encryption and all payments made are processed by the eWay Payment Gateway which is highly reliable and secure.
Q. Is local pickup an option?
For our Sydney customers, we offer a click and collect option so you can pick up from Belmore Store. Please be aware of the following:
- Please allow up to 48 business hours for your order to be ready.
- An SMS notification will be sent when your order is ready for collection.
- Photo ID or proof of your order notification will be required at pick up.
- For full terms & conditions of in store picks up please click here.
Q. Does someone need to be home to accept delivery?
Your order will be left attended at your address, unless specified otherwise. If the area is not deemed to be safe, the driver can use their discretion to not leave the parcel at the address.
For Australia Post deliveries, the driver will leave a note for you to collect your parcel at your local post office. Parcels are kept at the post office for five days. You will receive another note to remind you to pick it up. It will then be kept at the post office for five more days. If the parcel has not been collected by then, it will be returned to our warehouse. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.
Q. How do I track the progress of my delivery?
Once your order is shipped, you will receive an email containing a tracking ID number and link. If you haven’t received this email be sure to check your junk/spam folder. If you still are unable to find that email, contact our team.
Q. How long will delivery take after dispatch?
If located in NSW regular post will take approximately 1-5 business days.
If located in Queensland regular post will take approximately 3-6 business days.
If located in Victoria regular post will take approximately 3-6 business days.
If located in Northern Territory regular post will take approximately 6-10 business days.
If located in South Australia regular post will take approximately 4-8 business days.
If located in Western Australia regular post will take approximately 5-9 business days.
If located in Tasmania regular post will take approximately 5-9 business days.r all areas outside these metro locations please allow up to 8-10 business days.
Please note these time frames are estimates, and our carrier Australia Post, endeavours to meet these estimates at all times.
Q. How much is delivery?
We offer Free Shipping for orders over $100, and a low-cost flat rate of just $10 on all other orders. All orders deliver via standard Australia Post.
Q. When will my order be dispatched?
Dispatches occur Monday to Friday excluding public holidays.
Q. Can I walk in-store and order balloons the day I need them?
Yes, you can, however on busy days you may need to wait until the pre booked balloon orders have been fulfilled. We recommend booking your balloon orders with us before you come in-store.
Q. Do you offer Balloon Deliveries for Balloon orders?
Yes, we do. We recommend calling our store 7 days before your required date to organise a driver for the delivery. We require a minimum spend of $75 (not including delivery costs) to organise a balloon delivery. Delivery cost calculated separately. Balloon Deliveries are excluded from the over $100 free delivery policy.